PHONE
 800.852.3860
+1.734-662-9344

gs@gsgold.com

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 CUSTOMER SERVICE

HOW TO ORDER ONLINE | SHIPPING | METHODS OF PAYMENT | RETURN POLICY

All Jewelry Findings and Mill Products prices in our shopping cart
are based on the London PM Fix and CHANGED DAILY.
Prices are subject to change without notice.

POLICY AND PROCEDURES

SHIPPING
All orders are shipped same day unless an item is ordered that is a "Special Order". This may take 2-3 days.

When placing your order, select your method of shipping from the drop-down list:

• DHL Ground 1-4 Days
• DHL 2nd Day
• DHL Next Day
• Express Mail
• Messenger in Area (S.E.MI only)
• Delivery in Area (S.E.MI only)
• Pick Up
• International Shipping Quote

California customers - Ground shipments may take 4-6 days we suggest you choose DHL 2nd Day

METHODS OF PAYMENT

• If you have a customer ID #, your payment has already been established.
• New customers pay by credit card until credit is established.
• Terms are applied to customers with approved credit.
• Customers may also pay with their Refining results.
• All Special Orders must be Pre-Paid and are non-refundable, non-returnable.

Open Accounts
Net 30-day terms are available to accounts that have established credit.  A finance charge of 1.5% per month (18% A.P.R.) will be applied to account balances over 30 days old.  G&S Metals reserve the right to hold shipments on past due accounts.

Credit Card Payment
We accept Visa and Mastercard. We do not accept American Express or Discover. We do not ship C.O.D. We request that your signature is on file and that you specify "Credit Card" as your method of payment when placing your order.  Ask for a signature form.

Wire Transfer
All out of country payments must be done by BY WIRE TRANSFER.

Pay With Refining
You may use your refining results to pay on your account.

Advance On Refining
You may take product, 24K, or dollars (subject to 1% advance fee) against a refining lot once we receive and have inspected it. We advance up to 80% of estimated value of your refining lot.

Return Policy
Satisfaction is our policy. Merchandise must be returned within 30 days and accompanied with a copy of the invoice. Special ordered items or items altered in any way cannot be accepted for credit. Return items in their original packaging.
G&S Metals charges a restocking fee of 15%.

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If you have any further questions, please do not hesitate to contact us:

Phone: 1-800-852-3860
         +1.734-662-9344
Fax:   +1.734-662-6881
Email: gs@gsgold.com
        

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